Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. We do ship every item with extra padding. If the address is wrong, we can correct this within 24 hours. If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. ![]() All you need to do is send us an email with the subject line "CANCEL". If the item has already shipped, please contact us. You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. Each individual product may be shipped from different fulfilment centers across the globe as our product research team spends the time to source for quality yet affordable products. Tracking will be available once your product is shipped. For this reason, we do not guarantee the exact delivery time the delivery issue is the responsibility of the shipping company. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements.
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